Merch fulfillment
Merch fulfillment,end to end.
Most brands stitch fulfillment together from a 3PL, a customs broker, a tax filer and whoever picked up the phone. Nomu runs the whole stretch as one chain: warehousing, distribution, duties, sales tax and returns, with one place to watch it from.
Nobody owns the delivery date.
That is the actual problem with fulfillment, and it is structural rather than anyone's fault. Four vendors each do their piece correctly, none of them can see the other three, and the brand is the only party with a view of the whole thing. Running the chain end to end is how the date gets an owner.
11
Ops surfaces we run
1
Minimum order
Warehousing
Finished goods land somewhere and sit there until they are bought. Where that somewhere is decides your shipping times and a chunk of your margin, so it is a decision made with the run, not after it.
3PL distribution
Picking, packing and handing off to the carrier. This is the part most brands mean when they say fulfillment, and it is one surface out of the eleven that have to work for an order to arrive.
Customs and duties
Goods made abroad cross a border, and a border has paperwork and a bill. Getting the classification wrong is how a shipment ends up parked in a bonded warehouse accruing storage fees.
Sales tax
Selling into a jurisdiction can create an obligation to collect and file there. It is nobody's favourite subject, and it is the one that turns into a letter eighteen months later if it was skipped.
Returns
A return is a second fulfillment run in reverse: receive it, inspect it, restock or write it off. Brands that plan the outbound leg and improvise the inbound one lose the difference.
Quality control, before any of it
We check at the factory on the samples and again on the run, before anything ships. Caught at the factory, a bad batch costs a re-run. Caught in your warehouse, it costs the season.
Questions people ask
One chain, one place to watch it.
One call is enough to know if we can make it, what it costs, and how fast.